Thursday, March 17, 2016

CRTC adds TV complaints to telecom dispute service

The Star's Michael Lewis writes:
"Starting next year consumers will have a new mechanism for resolving disputes with TV service providers when the country’s telecom watchdog expands its mandate to become a one stop destination for complaints.
As of September 1, 2017 the Commissioner for Complaints for "Telecommunications Services’ will deal with TV in addition to telephone and Internet service grievances and its administration of the country’s code of conduct for wireless carriers.
"The aim is to create a single point of contact for concerns about billing, service delivery and other issues, federal broadcast regulator the Canadian Radio-television and Telecommunications Commission said Thursday.
"The decision comes as the broadcast regulator fields hundreds of calls about the slimmed-down basic TV packages that came into effect March 1, Canadian Press reported.
"As of Thursday, the CRTC had received 587 calls from consumers about the new $25 basic TV packages, CRTC spokeswoman Patricia Valladao."
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