"Readers write to me about The National. That would be the usual thing if I write something about CBC’s flagship newscast. But readers now write to me regularly about The National, not just in response to a column.
"Mostly, they complain. Often, they’re writing to tell me they’ve given up. They stopped watching because the hour of news is confusing and they don’t feel they’re getting a definitive, authentic roundup of the important news of the day. A constant complaint is that, at the top of The National, two or three stories are presented as the news agenda. Then other stories appear in the lineup, getting brief or extensive coverage, unannounced.
"Some long-time viewers are irritated by the use of on-screen text to promote an upcoming story in a certain number of minutes. The appearance of the text is too brief to read, let alone register. Others are irritated by what they see as overemphasis on Indigenous-related stories and content in the mini-documentaries that are featured. The latter complaint isn’t made in a rancorous, dismissive manner. It’s just that some readers who watch The National feel the coverage of wrongs done is relentless. They roll their eyes.